- The customer is responsible for providing a complete and efficient delivery address.
- Usually, we will use UPS or DHL as the shipping method, but not absolute. We need your signature when the delivery for you. If the package has not been delivered to your home, please go to the post office to pick up (bring your valid ID card).
- We need 12-36 hours to prepare your order after the order is paid successfully. As soon as the order sent, usually it takes 4-7 business days to get there, please be more patient and contact us for any help.
- You will receive an email with the tracking number and tracking links.
- Check your e-mail box several times, we will send you emails about the order when needed.
- Delivery is free unless otherwise stated.
- Never accept COD (cash on delivery).
- You have questions, please write to us in time.
- .is there free shipping to my country? We offer free shipping to these following countries (regions), and if you are from other places, please add the extra cost of shipping your order. Thanks for your understanding. These free shipping countries (regions) are: United States, United Kingdom, Australia, Singapore, Ireland, Germany, France, Finland, Canada, Spain, Greece , Italy, Korea, Switzerland, Denmark, New Zealand, Sweden, Malaysia, Israel, Portugal, Croatia, Turkey, Czech Republic, Hong Kong, Mexico, Taiwan, Macau, Japan, Philippines , Cambodia, Thailand, Indonesia, Vietnam, Papua New Guinea, Austria, Belgium, Luxembourg, Malta, Norway, Pakistan, Laos, Nepal, Bangladesh, Sri Lanka , India, Argentina, United Arab Emirates, Panama, Brazil, Belarus, Poland, Russia, Colombia, Cuba, Guyana, Peru, Ukraine, fierce Hungary, Jordan, Oman, Egypt, l Ethiopia, Estonia, Bahrain, Bulgaria, Botswana, Burkina Faso, Congo, Kazakhstan, Djibouti, Guinea, Ghana, Gabon, Qatar, Cayman Islands, Ivory Coast, Kuwait, Kenya , Latvia, Rwanda, Romania, Madagascar, Mali, Morocco, Mozambique, Niger, Nigeria, Cyprus, Saudi Arabia, Tunisia, Uganda, Syria, Iran, Chad, US Virgin Islands .
- How long can I receive my order? We offer free shipping for most countries, and usually 5 - 8 days for shipping times after shipping the package on. You do not need to pay a tax or freight tax. If you are from Netherlands or other countries remotely, or want a faster shipping, you need to add the shipping cost, we will use DHL, UPS, Fedex and so on, in general you can get the package in 3 - 6 days.
- Before shipping, can I cancel my order? Yes, you can. No problem.But we do not accept any cancellation after we send your order on. I hope you can understand that.

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- Question: What is the return policy?
- Answer: If return, please contact our customer service first, we will provide you a return address. We only accept return in the following cases: we send you the wrong size / wrong color / damaged goods. Returned products must be with all original packaging (complete label, if have). Please take more care of the tracking statement, because we are not responsible for the loss during the return. Once we receive your return, please allow us 2 days to deal with it. As soon as the refund is complete, we will notify you by e-mail, the return shipping cost must be paid by yourself.
- Problem: return parcel, do I have to pay the shipping cost?
- Answer: Yes, you need to afford it. In addition, we recommend you to follow this several times during their return or to take out insurance.
- Problem: you do not accept a refund?
- Answer: Some products can not be returned: packaging or damaged label / long time used / products damaged by yourself / products lost by yourself.
- Problem: If I order, do I have to pay customs duties?
- Under normal circumstances, you do not need to pay customs duties, but not absolute; We offer a door-to-door delivery service.